The COA360° is a multidimensional cultural competency tool that evaluates the readiness of a healthcare organization, or unit within an organization, to meet the needs of a rapidly diversifying U.S. population. Developed and scientifically validated by Johns Hopkins researchers, its advantage is that it provides a “360-degree view” of the institution from the perspective of its administrators, healthcare providers, non-provider staff, and patients, rather than focusing on a single health care provider, as is the case with most cultural competency tools available today.

By midcentury non-Hispanic whites are projected to become a numerical minority in the U.S. This rapid increase in the ethnic and linguistic diversity is having major implications for the healthcare industry. This includes: reducing profitability, lengthening medical encounters, spending more time on non-reimbursable activities, degrading quality of care and increasing liability exposure. As services area becomes more diverse healthcare organizations must evolve to maintain market share. And as providing culturally and linguistically competent care has become recognized by regulatory bodies, it has become necessary to document the organization’s cultural competence. The COA360° will help healthcare organizations learn how to allocate resources to maintain quality, increase patient satisfaction, and improve patient outcomes.

Click or call to begin. We will set up the COA360° online system to “COA” your organization. When the assessment is complete, you will receive the results on your computer screen in a printer friendly format. We will work with you all the way though to make sure you get the greatest benefit from your “COA,” and, if you need further assistance, we can provide cultural competency consultant services as well.